Details of the person assigned to the incident for follow up.Name of the person who logged the incident and more detailed description.Incident title along with type and brief description.Exact/Appropriate date and time of occurrence.Logging an incident simply means recording the following info: ![]() Incident Identification is either done via testing (using tools or otherwise), user feedback, infrastructure monitoring, etc. The following is a diagrammatic representation of the process and we will discuss each stage in detail next. Also, by streamlining the entire process, there is a good chance that early fixing of the issues might happen. It is a very critical process as this will ensure that the incidents get addressed is a systematic and effective manner. Incident management is the overall process starting from logging incidents to resolving them. Incident management is a process for logging, recording and resolving the incidents as quickly as possible to restore the business process or service back to normal. It can be New, In Progress, Resolved and Closed.
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